Information We Collect

Personal Information You Provide

When you register for our programs or contact us, we collect information you voluntarily share. This includes your name, email address, phone number, and educational background. If you're applying for a learning program, we'll also ask about your experience with creative industries and your interest in AI technologies.

Technical Data

Our systems automatically gather certain technical information. Your IP address, browser type, device information, and how you navigate our site help us improve the user experience. We track which courses you view and how long you spend on different pages—but this is purely to understand what content resonates with learners.

How We Use Your Information

We use collected data to deliver and improve our educational services. Here's what that actually means in practice:

• Processing your application and managing your enrollment in our programs
• Sending you course materials, schedules, and updates about your learning path
• Analyzing how students interact with our content to refine curriculum design
• Communicating about upcoming programs that might interest you based on your field
• Meeting legal obligations under Taiwan education and data protection regulations
• Improving platform security and preventing unauthorized access

Data Sharing and Third Parties

Sometimes we need to share limited information with service providers who help us operate. These include our payment processor, email service provider, and cloud hosting platform. Each partner is carefully vetted and contractually obligated to protect your data.

Educational Partners

For certain specialized programs, we collaborate with industry professionals and creative studios. If your coursework involves guest lectures or mentorship from external experts, we'll share only necessary information like your name and project focus. You'll always know when this happens.

Legal Requirements

We may disclose information if required by Taiwan law enforcement or regulatory authorities. This is rare, but we're required to comply with valid legal processes—subpoenas, court orders, or government investigations. We'll notify you unless legally prohibited from doing so.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights over your information. Here's what you can do and how to do it:

• Access Your Data: Request a copy of all personal information we hold about you
• Correct Inaccuracies: Update outdated or incorrect information in your profile
• Request Deletion: Ask us to remove your data (with some exceptions for legal compliance)
• Withdraw Consent: Stop receiving marketing communications or opt out of optional data processing
• Data Portability: Get your information in a structured, machine-readable format
• Object to Processing: Challenge how we use your data for specific purposes

To exercise any of these rights, email us at [email protected] with your request. We'll respond within 15 business days. There's no fee for most requests, though we might charge a reasonable administrative cost for excessive or repetitive requests.

Data Security Measures

We take security seriously. Our systems use industry-standard encryption for data transmission and storage. All staff members with access to personal information undergo training on data protection practices.

Technical Safeguards

Your data is stored on secure servers with regular backups. We use SSL/TLS encryption for all web communications and encrypt sensitive information at rest. Access to databases is restricted and logged. Our security protocols are reviewed quarterly.

Physical Security

Our office at No. 186, Yongchang W St, Douliu City, Yunlin County maintains controlled access. Paper records containing personal information are kept in locked cabinets with access limited to authorized personnel.

International Data Transfers

We primarily store data within Taiwan. However, some service providers operate servers in other countries. When data crosses borders, we ensure appropriate safeguards are in place through standard contractual clauses and security certifications.

If you're accessing our platform from outside Taiwan, your information may be transferred to and processed in Taiwan. By using our services, you acknowledge this transfer.

Cookies and Tracking Technologies

Our website uses cookies to remember your preferences and analyze site traffic. Essential cookies are necessary for the platform to function—they manage your login session and security features. You can't opt out of these without losing functionality.

Analytics cookies help us understand which pages are most useful and where students struggle. These are optional, and you can disable them through your browser settings without affecting your ability to access course content.

Data Retention and Deletion

We keep your information only as long as necessary for the purposes outlined in this policy. Student records are maintained for five years after program completion to provide transcripts and verify credentials if needed.

When data is no longer required, we securely delete it from our active systems. Backup copies may persist for up to 90 days before automatic deletion. Financial records follow Taiwan's seven-year retention requirement for tax purposes.

Requesting Deletion

If you want us to delete your account and associated data, contact us directly. We'll process your request within 30 days. Keep in mind that we may need to retain certain information for legal compliance—like payment records for tax reporting.

Children's Privacy

Our programs are designed for adults aged 18 and over. We don't knowingly collect information from minors. If we discover that someone under 18 has provided personal data without parental consent, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active students by email and post a notice on our website at least 30 days before the new policy takes effect.

The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to review it periodically, especially before sharing new information with us.